Returns and Refund Policy
We aim for 100% satisfaction. Please read carefully before making purchases:
1. Eligibility
- Returns are accepted within 7 days of delivery for unused products in original packaging, along with the original invoice.
- Products damaged after delivery, custom-made/assembled furniture, or used items are not eligible.
2. How to Return
- Email info@kimbalfurniture.com or call live support with your order details, photos, and reason for return.
- We will provide instructions or arrange pick-up for eligible returns.
3. Refund Process
- After inspecting the returned item, eligible refunds are processed within 5-7 business days to the original payment method.
- For non-eligible returns or items not returned as sent, no refund will be issued and the customer may need to arrange pick-up.
4. Damages and Defects
- Inspect packages upon receipt. Report damages or shortages to live support within 48 hours of delivery.
- Exchange or pickup will be arranged for damaged or incorrect items.
5. Return Shipping Costs
- Kimbalfurniture.com covers shipping for returns due to our error (wrong or defective item).
- If the customer changes mind, shipping charges are borne by the customer.
6. Cancellations
- Cancel orders before dispatch for a full refund. After dispatch, follow the return process.
Contact for Returns
- Live Support
- Email: info@kimbalfurniture.com
- Phone: +91 800 408 4887
Contact Details & Live Support
- Email: info@kimbalfurniture.com
- Phone: +91 800 408 4887
- Address: K 67/85-4, Bharat Milap Colony, Nati Imli, Varanasi-221001, Uttar Pradesh, India
- Live chat support available on site during business hours
